Communicating Effectively at the Workplace

Published on: 2019-10-08

This post is a response to this month’s T-SQL Tuesday #119 prompt by Alex Yates.  T-SQL Tuesday is a way for the SQL Server community to share ideas about different database and professional topics every month.

This month’s topic asks to write about what in your career that you have changed your mind about.


Watch this week’s episode on YouTube.

In my first years as a developer, I used to think that being a great programmer meant you knew the latest technologies, followed the best design patterns, and used the trendiest tools. Because of this, I focused my time strictly on those topics.

On the flip side, what I didn’t spend a lot of time on were communication skills. I figured as long as I could write an email without too many typos or if I could coherently answer a question someone asked of me, then communication was not something I had to focus on.

Over the years I’ve changed my mind about this however: communication skills are often just as important (if not sometimes more important) as any of the other technical skills a great programmer uses.

The Importance of Communication

In my experience, I’ve found three major improvements from spending some of my learning time on improving my communication skills:

1. You get ideas across clearly, the first time.

Nothing is worse than spending a significant amount of time talking about ideas, requirements, and next steps, only to have to go through all of it again because not everyone had the same understanding. Not only does this waste valuable time, it may result in development rework and cause frustration among team members.

2. You leave everyone feeling good

Unclear communication, or lack of communication altogether, leaves doubt in the minds of those you work with. Not communicating clearly about your own progress leaves teammates questioning if your dependency will allow them to finish their work on time, makes your manager question whether the project will be delayed, and makes your customers concerned about the stability of the product.

Taking a proactive approach to communicating clearly sets people’s expectations up front, leaving little room for any doubt.

3. You get your needs met quicker

Once you learn to communicate more effectively, you start to notice when others aren’t doing the same. This allows you to recognize potential problems or unclear information from the start. Once you start recognizing this, you’ll be able to reframe a question or follow up with more specifics, resulting in your needs getting met quicker.

Recommendations

Below are a few techniques that have helped me become a better communicator. I’m by no means an expert, but I have found these few things to work really well for my situation.

1. Put yourself in their shoes

Before sending an email, reread it from the perspective of everyone you are sending it to. Even though everyone will be receiving the same exact text, their interpretation may vary based on their background or context. You will be doing yourself a huge favor if you can edit your message so that each imagined perspective interprets the message in the same way.

2. Keep communication concise

Be ruthless with self-editing before you speak and with cutting unnecessary thoughts in written form. When writing, put your most important ideas or requests first. If anything needs to be seen beyond the first line, call it out by bolding the text or highlighting it. Don’t risk someone skipping over the important parts of your message.

3. Follow up

People are busy. You aren’t always a priority. While you have to handle it politely, reminding someone that you need something from them is important. If you communicated clearly from the outset, this is easy to do. If you reread your initial request and realize it wasn’t as clear as it could be, this is your opportunity to do a better job.

More resources

The best way to get better at communicating is through practice. Be intentional about it. Write only what matters and speak as succinctly when it comes to project work. I’m far from being where I want to be in these respects, but every time I write an email, write a video script, or speak up in a team meeting, I want to make sure what I’m saying is clear and as easy to understand as possible.

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